Drag-and-drop flows
Triggers, conditions and actions, as many flows as you like. Preview each one before you turn it on.
Live chat and email support, with AI that knows when to stop
Your steps first. Then AI answers. Then a person, when it matters.
Nossic Service puts a chat bubble on your website and your support email in the same inbox. Draw the route every conversation takes, let the AI answer from your own knowledge, and hand over to your team the moment it needs a human. Every customer lands in Nossic CRM.
Free to set up. Sign in or create your Nossic ID.
How it works
Chats follow the flows you draw. Emails become tickets. Your team answers both from one place.
- 1
Your flows
Greet first-time visitors, catch people leaving or stuck on a form, offer buttons, cards and forms, check opening hours, look up orders. Drag the steps into place and wire them up.
- 2
AI answers
The AI replies from the knowledge you give it: FAQs, documents and pages from your website. It can also sort chats into the right path.
- 3
A person takes over
When the AI can't answer, the visitor asks for someone, or they're upset, the chat goes to your team with a short summary.
- 4
Your team replies
One shared inbox for chats and email, live. Tickets with response-time targets, saved replies, notes, and an AI draft when you want a head start.
Everything you need to look after your customers
Built for small teams who want help from AI without losing the human touch.
Triggers for every moment
A first or returning visit, a specific page, scrolling, leaving the page, an abandoned form, time on site, days and times, your own events, an add to cart, a launcher button, keywords, a department, or your team (no reply, not taken, solved, run from the inbox).
Conditions
Branch on saved answers and contact details, browser, system, phone or desktop, returning visitors, day and time, page, language, mailing-list subscribers, which website, whether your team or a department is online, and cart value.
Actions
Messages, questions, quick replies, buttons, card carousels, forms, coupon codes, pages in a pop-up, mailing-list sign-ups, delays, random A/B splits, variables and data changes, tags, emails, team notifications, tickets, departments, API calls, Zapier and Google Analytics events.
Shopify built in
Connect your store and let flows check order status and tracking, check stock, recommend products and give each visitor their own discount code.
AI answers from your knowledge
Add FAQs, paste text or point it at your web pages. The AI answers from those, not from guesses, and says which item it used.
AI routing
Describe your routes in plain words, such as sales, support or complaints. The AI reads each message and sends it down the right path.
Shared team inbox
Every chat and email, live. Assign, take over from the bot, add notes and tags, use saved replies with “/”, run a flow, sort by department, change many at once, merge duplicates, and see who else is looking.
Your support email, as tickets
Connect your support mailbox from any provider. New emails become tickets with an automatic reply, and your answers go out from your own address, threaded like normal email.
Tickets and response times
Status, priority, type and your own fields. Set targets for the first reply and the solution by priority, counted in your opening hours. The team is warned before a target is missed.
Customer portal and help centre
Customers sign in with a link to their email to follow and answer their requests. Your public knowledge becomes a searchable help centre.
Ratings and reports
Customers rate us with one click when a request is solved. Reports show volumes, reply and solution times, targets met and satisfaction by channel, person and department.
Connected to Nossic CRM
Each person who chats or emails becomes one contact in Nossic CRM, with their chats, tickets and signed documents on one timeline, shown beside every conversation.
Fair queue, no drop-offs
When the AI is busy, visitors wait their turn and see their place in the queue. Nobody is dropped or rushed to a person.
A widget that fits your site
One line of code. Your colours, greeting and position. It works on phones and on single-page sites, and only on the sites you allow.
Summaries and drafts
When a chat is handed over, the AI writes who the visitor is and what they want. Ask it for a draft reply whenever you like.
Your team, your roles
Invite people with a link. Owners, admins and agents each see what they need. Everyone signs in with Nossic ID.
Run on Nossic's own servers
Chats, emails, knowledge and the AI model all run on Nossic's servers in the UK. Nothing is sent to an outside AI company.
AI that knows its limits
The AI is there to help your visitors, not to stand between them and you.
- It only answers from your knowledge. If something isn't covered, it says so and passes the chat on.
- It never makes up prices, policies or contact details.
- It hands over straight away when someone asks for a person, is upset, or needs a decision like a refund.
- You stay in charge. Take over any chat at any moment; the AI stops as soon as you reply.
- Try it before visitors do. Ask the AI test questions and see which knowledge it used.
<!-- Just before </body> on every page -->
<script src="https://app.service.nossic.uk/widget.js"
data-key="wk_…" async></script>
// Open it from your own button
NossicChat.open();
Ready to look after your customers?
Create a workspace, connect your support email, add some knowledge, and put the chat on your site.
Open Nossic Service